Terms of Service

These terms apply to the use of Cuemark (the “Service”) by organisations and their team members (“Customer”, “you”). The Service is provided by Haldun Tolan, trading as Cuemark, Şişli, Istanbul, Türkiye (“Cuemark”, “we”). By creating an account or buying a package you accept these terms. The Service is intended for businesses and organisations, not for consumers.

1. The Service

Cuemark provides online tools for event registration, event websites, QR passes, check-in, badge printing and related features, as described on cuemarkevent.com. Features depend on the package bought for each event.

2. Accounts

You are responsible for the accuracy of your account information, for keeping passwords and station links confidential, and for everything done under your account. Tell us promptly at support@cuemarkevent.com if you suspect unauthorised use.

3. Packages and payment

• Packages are bought per event and are valid from the moment you create the event until 30 days after the event day. After that the event becomes read-only and its data remains available for export.
• Prices are shown on cuemarkevent.com and charged in US dollars by our reseller Paddle, which issues the invoice and handles sales tax and VAT. Applicable VAT or sales tax is added at checkout. Amounts in other currencies are indicative.
• The free trial includes one event for up to 25 attendees. We may limit trials to one per organisation.
• Refunds are described in our Refund Policy.

4. Your relationship with attendees

Cuemark is a registration and check-in tool. It does not sell tickets and does not collect, process or hold money from attendees. Any participation fee, invoice, refund or cancellation term between you and your attendees is agreed and handled directly between you and them, outside Cuemark, and you are responsible for it.

5. Your data and attendee data

You keep all rights to the content and data you put into the Service. You are the controller of attendee personal data and responsible for having a lawful basis, informing attendees and answering their requests; Cuemark processes this data on your behalf as described in our Privacy Policy. A data processing agreement is available on request. You can export your data at any time while the account is active.

6. Acceptable use

You must not use the Service for unlawful purposes, to send spam, to collect data you are not allowed to collect, to interfere with the Service or its security, or to resell it without our written agreement. We may suspend accounts that break these rules, after notice where reasonable.

7. Availability and support

We work to keep the Service available and secure and to fix problems quickly, but we do not guarantee uninterrupted availability. We recommend printing or exporting key lists before your event. Support is provided by email at support@cuemarkevent.com; Premium events receive priority support, including on event day.

8. Liability

Nothing in these terms limits liability for intent, gross negligence or anything that cannot be limited by law. Otherwise, Cuemark’s total liability arising from an event is limited to the amount you paid for that event’s package, and we are not liable for indirect damages, lost profits or lost revenue, including lost registration income.

9. Term and termination

You may stop using the Service and ask us to delete your account at any time. We may end the Service for an account with 30 days’ notice, or immediately for a serious breach of these terms; in that case we will give you an opportunity to export your data unless the law prevents it.

10. Changes

We may update these terms. For material changes we will notify account owners by email at least 30 days in advance; packages already bought keep the terms in force at the time of purchase.

11. Law and jurisdiction

These terms are governed by the laws of the Republic of Türkiye. The courts of Istanbul (Çağlayan) have jurisdiction, unless mandatory law provides otherwise.

Last updated: 2 November 2026